Palo Alto Software—the folks behind the super-successful Business Plan Pro software—are launching a new web-based email solution that solves a vexing problem: How to manage shared inboxes for easy access and response to customer emails sent to a group address such as firstname.lastname@example.org. Email Center Pro puts all client email in one place, and makes it simple to route and answer. It helps prevent duplicate answers, or no answers and eliminates shuffling emails from person to person and PC to PC. Email Center Pro lets you see all emails exchanged between a customer and your sales and service staff, offering a 360-degree view you probably don’t have now. You can assign emails to others, add notes and comments for internal reference, tag emails into categories, and more. Five packages range from free to $149/month. Looks like a terrific solution from people with a track record of success. —D Kehrer, Business.com Editor
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