Call Center Business Plan

Vashon Solicitation Services is a small business providing clients with quality telemarketing services. The call center business plan states the company's objectives as to: achieve break even by year 2, establish long term contacts with at least 4 clients, and a minimum 95% satisfaction rate. The company has $78,000 in loans, $100,000 in investment, $135,000 in assets, and $20,000 in expenses. Predicted sales are: $280,000 year 1, $410,000 year 2, and $590,000 in year 3. The call center sample business plan states the marketing strategy is to target niche markets avoiding competition from larger telemarketing companies. The business will also focus on increasing awareness through word of mouth and excellent customer service. The key to success will be long term contracts demanding constant servicing; the fostering of repeat business; and establishing a comprehensive service including consultation, support, and feedback.

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Call Center Business Plan

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