Customer Service - We're here to help

We support our products

We have a vast online Q&A database full of support information available to all of our users. Technical Support is also available by phone and email.
Please visit our Support Center for more information.

Our 60 day Money-Back Guarantee

If for any reason you are not satisfied with your Palo Alto Software purchase, please contact us within 60 days of purchase. Call 1-800-229-7526, or email for return authorization. For international calls, please call 1-541-683-6162. When your return reaches us, you are reimbursed for the purchase price of the software. We're sorry, but the guarantee doesn't include the cost of shipping, sales tax, or customs charged for international shipments.