Note: This software has been discontinued. These support pages are made available to current owners.

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• Compatibility
• Downloading
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• FAQ
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• Importing and Exporting
• Installation
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• Modifying Charts
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• Tables & Financial Data
• Balance Sheet
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• Use with Other Programs

Frequently Asked Questions

•	Installing a Palo Alto Software Program To install a Palo Alto Software program, close all programs and insert your Palo Alto Software CD ROM, or download and execute the installer file from our website...

•	How do I locate my serial number? Your serial number is recorded in your existing program...

•	Changing currency in Palo Alto Software programs Adjusting the currency symbol used by the software for your tables and charts can be done with one setting.

•	Changing font settings in Palo Alto Software programs Yes, adjusting the font type or size which is used by the software for your text can be done with one setting.

•	Installation: Best Practices Installing your Palo Alto Software program shouldn't require any special steps as long as you have the administrative rights..

•	Update to Ensure that You have the Newest Release You can download and install the most current update by choosing Tools > Update Product...

•	Program not Opening in Windows XP Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that our software relies on.

•	Avoid problems when downloading After I click the Download File button, nothing happens, I get a page cannot be displayed error, or the file only partially downloads..

•	The #VALUE! is caused by improper inputs in cells New! Palo Alto Software, Inc now offers a #VALUE! error diagnosis service for a fee, as a convenience to our customers...

•	How do I locate my serial number? Your serial number is recorded in your existing program...

•	Installing a Palo Alto Software Program To install a Palo Alto Software program, close all programs and insert your Palo Alto Software CD ROM, or download and execute the installer file from our website...

•	###### in Tables Means Increase Column Width Table data are displayed as pound signs (######) when the number in a cell is wider than the cell's column width...

•	Update to Ensure that You have the Newest Release You can download and install the most current update by choosing Tools > Update Product...

•	Installing Cash Compass To install Cash Compass, follow these instructions.

•	Free Depreciation Detail Add-in (Beta) The Depreciation Detail add-in component for Cash Compass is intended to help you calculate the Depreciation row in the Profit and Loss table...

•	Free Loan Amortization Add-in (Beta) The Loan Amortization Add-in Component for Cash Compass 2003 and Cash Compass 2003 Premier is intended to help you calculate the Cash Flow table values, Principal Repayment of Current Borrowing, and Long-term Liabilities Principal Repayment...

•	Enter values into the tables and the charts are automatic For Palo Alto Software planning products, you enter your assumptions into the tables and the charts will generate automatically...

•	Cannot Personalize after Windows XP SP1 Update Microsoft released an update for Windows XP that causes a serious problem with one of the third-party shared components that Business Plan Pro relies on...

•	How to make your Palo Alto Software recognize Adobe Reader 6.0 or 7.0 When installing, you are prompted that the software requires Adobe Acrobat Reader 4.0 or higher but you already have Adobe Reader 6.0 or 7.0 installed on the computer.

•	###### in Tables Means Increase Column Width Table data are displayed as pound signs (######) when the number in a cell is wider than the cell's column width...

•	We have a procedure you can follow to return your product. We have a procedure you can follow to return your product.

•	Change the starting date and all the dates change Changing the one date which the tables are based around will automatically update the dates in all of the tables.

•	Download Options The downloadable installers for Palo Alto Software programs are available from the Software Pickup page...