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  • Support Policies and Philosophy

Support Policies and Philosophy

Our product support offers registered user professional answers, to the best of our ability, to questions regarding the installation, use and normal operation of our software.

Suport focuses mainly on operating the software, such as and including installation, opening, saving and printing. Support does not deal with the "contents" or material of a business plan.

Support is offered for current versions of our software. Users are welcome to continue to use retired versions of our products for as long as they are able. However, we do not support retired versions due to changes in operating systems and technologies. For a list of retired versions, please see: http://www.paloalto.com/support/retired