Email Center Pro - Assigning Email for Followup

Email Center Pro Feature Tour

  1. Email Center Pro - Feature Tour Intro
  2. Email Center Pro - Assigning Email for Followup
  3. Email Center Pro - Internal Notes Feature
  4. Email Center Pro - Canned Responses with Email Templates
  5. Email Center Pro - Email Analytics and Metrics
  6. Email Center Pro - Tagging Features
  7. Email Center Pro - Saved Searches
  8. Email Center Pro - Automated Alerts
  9. Email Center Pro - Safety and Security Features


Assignment of messages

Assigning email is a critical component of email center pro. When a message arrives into customer service at your company dot com you can assign it to a co-worker in the customer service department or to a co-worker in an alternate department.

Additionally if you're dealing with messages that need to cross departments but you're not sure exactly which individuals should receive an e-mail you can simply choose to move the message instead. As an example this kind of action would transfer an email from the customer service at inbox into the accounting at inbox with the click of a mouse.

Both assignment and move are ideal ways to improve accountability and customer response time when managing customer email.