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Contact Us

Palo Alto Software UK is located in Victoria,  London with additional offices in Ireland. Learn more about us.

Call us at +44 (0) 845 351 9924

We pride ourselves on our timely, top-quality customer service. If you have questions, just give us a call. Our local customer service and support teams are available on weekdays from 9:00am to 5:00pm GMT, and we pick up most calls immediately without hold time.

London Office

Palo Alto Software Ltd
15 Greycoat Place
London SW1P 1SB
United Kingdom

Phone: +44 (0) 845 351 9924
Email us

Our 60-day return policy

Our customers overwhelmingly think that our planning products are the best way to write a winning plan and develop a solid business and marketing strategy, and that’s why Palo Alto Software customers are customers for life.

We also recognise that no product is a perfect fit in every case. If you buy our software and it does not help you achieve your objectives, we want you to return it for a full refund. That's why we offer a 60-day, no-questions-asked return policy.

Just use this contact form to request a refund, and we will walk you through the return process.

Contact customer service

During office hours, you can contact our customer service team by phone, live chat, or email. They can help you with phone orders, lost serial numbers, changes or status requests on existing orders, how-to product questions, and more. 

After hours, just fill out our customer service request form, and we will follow up promptly on the next business day.

Email customer care

Contact technical support

Contact our support team with questions about instalation, errors you are receiving, and other product issues. You might check the top support issues page to see if there is a quick answer available online. 

After hours, use the support request form, and we will contact you on the next business day.

Email Support

Sales inquiries

Our sales team is available to answer questions about corporate sales, volume discounts, small business solutions, and startup planning and research. Just fill out the sales inquiry form.

Email Sales

Marketing inquiries

For questions about business opportunities, potential partnerships, or our affiliate or reseller or academic programmes, use the marketing inquiry form.

Email Marketing

Other inquiries

For any other inquiries, use this form, and the appropriate person will respond shortly.

Email Us