Assignment of messages
Assigning email is a critical component of email centre pro. When a message arrives into customer service at your company dot com you can assign it to a co-worker in the customer service department or to a co-worker in an alternate department.
Additionally if you're dealing with messages that need to cross departments but you're not sure exactly which individuals should receive an e-mail you can simply choose to move the message instead. As an example this kind of action would transfer an email from the customer service at inbox into the accounting at inbox with the click of a mouse.
Both assignment and move are ideal ways to improve accountability and customer response time when managing customer email.