If you're looking to ensure that your customers are receiving accurate responses in a timely manner then start using templates to send them email.
Templates are great for standardised messages that would otherwise require an employee to type the same thing over and over. With templates they only need to type it once. After that they can generate the message with one-click and modify just a few pieces of information for personalization.
You can create templates using the template tab or if you write a great message that you want to use later you can send it and save it as a template simultaneously.
And after successfully generating a library of templates you'll be happy to know that you can easily search for the one that fits your need precisely.