Careers

Palo Alto Software in Eugene, OR is seeking a brilliant Video Content Creator
 

Summary
 

Are you a creative and talented video producer who has a passion for entrepreneurship, marketing, and storytelling? If so, read more about an opportunity with the Palo Alto Software marketing team to put your creative skills to work in the form of video content production. We’re looking to ramp up our video strategy and have a wealth of educational content, in-house talent, and an industry-leading SaaS product for you to work with. This opportunity is especially exciting as it crosses into all areas of the company (pre-sales, product engagement as well as customer support). We are looking for support either as a contractor, a part-time position, or with the right fit, a full-time role on the team. Please submit an application so our hiring manager may contact you to discuss it.
 

Essential Job Functions
 

• Collaborate with cross-functional teams to create video content from concept to completion for marketing channels, social media, events, and website 
• Project management: do the appropriate pre-production research and planning for each project, organize tasks, maintain filming schedules, oversee studio setup/equipment, direct video shoots, and oversee video editing
• Prepare video concept treatments, scripts, and storyboards
• Write, record, and edit media (audio/voice)  
• Collaborate with our in-house graphic designer and social brand manager to develop a cohesive visual style and identify necessary assets to streamline production
• Support brand standards, maintain an organized post-production process, review monthly video engagement results and provide video concepts/ideas and programs
• Review, analyze and present video analytics to the broader team. Iterate and evolve strategy based on learnings
• Stay current with new editing techniques, technology, trends, and best practices
• Ability to work independently driving projects to completion, while collaborating with the larger marketing team and cross-team stakeholders 
   

Qualifications

• 2+ years of experience with video editing
• Experience with camera operation, lighting gear, image/video editing, and sound production software
• Expert storytelling through video content
• Independent and detail-oriented with a creative focus
• Bachelor’s degree in film, video, media, or equivalent experience
• Exceptional attention to detail, story construction, and visual communication
• Creative thinking, writing, and recording  
• Expert level Final Cut Pro, Adobe Creative Cloud: After Effects, Photoshop, animation, motion graphics, or similar
• Understanding of social media platforms including Facebook, Twitter, TikTok, YouTube, and LinkedIn; ability to modify videos to appeal to audiences on these various platforms 
• Working knowledge of Vidyard, Wistia, YouTube Analytics, or similar
• Experience building out or improving YouTube channels a plus
• Livestream setup and execution experience a plus
• Please be prepared to submit a demo reel or video sample

Apply today!

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Do you want to apply and develop your business and marketing skills at a successful software company?
 
Palo Alto Software is looking for a talented Marketing intern who's enthusiastic about learning while gaining on-the-job experience with a world-class team right here in Eugene, OR.
 

About our company and Eugene, Oregon

We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.  

Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.

This internship will occur mostly in person in our office in Eugene. Only employees fully vaccinated against COVID-19 are allowed into the office or any company events. Please do not apply if you are not fully vaccinated against COVID-19.

We are an equal opportunity employer. We value diversity and inclusion at our company. We encourage any motivated and interested candidates to apply, whatever your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status may be. Please see our diversity and inclusion statement here.

Our internships run for 8 weeks beginning June 29th, an average of 20 hours per week. The position is part-time, temporary, non-exempt, and pays $17/hour. As a marketing intern, you would be assisting the Marketing team, reporting to the Inbound Marketing Manager. Benefits include flexible schedules, community involvement and volunteer time, fun company events, a diverse, inclusive culture, an exceptional work environment, daily snacks, and much more.
 
About our Marketing team

We are a data- and performance-driven digital marketing team of specialists focused on growing top-of-funnel exposure, leads, conversions, and lifetime value to our SaaS (software-as-a-service) product and content properties. To that aim, we leverage a number of best-in-breed inbound marketing, A/B testing, paid advertising, data analysis, and project management platforms. We develop and iterate our marketing initiatives using an agile process and a rolling planning cycle

The Marketing Team values

• Collaboration – Working together as a united team makes us feel included, involved, and proud of our collective knowledge and expertise.
• Communication and clear expectations – When we are transparent and trust each other, we feel confident that we know what everyone’s thinking and feeling, what our objectives are, and what they are not.
• Character and camaraderie – Working with people we respect, admire, and enjoy being with makes our time together worthwhile.
• Creativity and innovation – Our autonomy to be awesome gives us the freedom to explore and create new and better ways of doing things.
• Coordination and well-managed process – Our carefully designed processes for proposing, planning, and implementing new projects protect the sense of order and organization we’ve developed over time.
• Customer-focus – What matters to our customers will be central to everything we do. By gaining an in-depth understanding of customers, we can better serve their needs and help them succeed in business.

About this role

Duties & Responsibilities:

• Collaborate with Inbound Marketing Manager on generating new content for our blogs
• Research content topics, pitch content ideas, conduct search engine optimization research, write and publish content
• Help conduct customer research and collaborate on customer feature articles
• Collaborate with Social Brand Manager on strategies and campaigns for Instagram, Twitter, TikTok, and YouTube
• Write and creatively produce content for social media in accordance with our campaign and brand guidelines
• Edit rich media and video content for social and content platforms
• Leverage marketing tools to gain and report on content and social media analytics

Skills & Qualifications:

• Enrolled in a Graduate or Undergraduate program
• Completed many of your major requirements
• Have extensive prior experience in clear and concise writing
• Produced or assisted production of content or social media marketing work
• What to bring to an Interview:
• Samples of written work or sample presentations, marketing material mock-ups, or any other relevant works you’ve produced
• Work availability schedule
• Ideas on how your passions and interests can help focus your intern experience, making it most valuable for us both

Do you have what we're looking for? Apply today!

Do you want to apply and develop your business and marketing skills at a successful software company?
 
Palo Alto Software is looking for a talented Educational Content intern who's enthusiastic about learning while gaining on-the-job experience with a world-class team right here in Eugene, OR.
 

About our company and Eugene, Oregon

We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.  

Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.

This internship will occur mostly in person in our office in Eugene. Only employees fully vaccinated against COVID-19 are allowed into the office or any company events. Please do not apply if you are not fully vaccinated against COVID-19.

We are an equal opportunity employer. We value diversity and inclusion at our company. We encourage any motivated and interested candidates to apply, whatever your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status may be. Please see our diversity and inclusion statement here.

About this role

Our internships run for 8 weeks beginning June 29th, an average of 20 hours per week. The position is part-time, temporary, non-exempt and pays $17/hour. As a business intern, you would be assisting the Business Development (Biz/Dev) team. Benefits include flexible schedules, community involvement and volunteer time, fun company events, a diverse, inclusive culture, an outstanding work environment, daily snacks, and much more. 
 
About our Biz/Dev team

We are a metrics- and mission-driven team that loves building relationships with other organizations that help small businesses succeed. This team’s focus is on expanding the mission of the company to new and valuable channels by forming strategic partnerships and working with like-minded organizations that also help SMBs succeed. Everything we do is about making connections with companies and organizations to scale our impact on small businesses around the world. Our team members must be both highly collaborative and self-directed, while also aware of PAS’s top-level strategy. Our team strives to create a culture of personal and professional growth through transparency, trust, and willingness to give and receive constructive criticism that expands our capacity to continue the growth of our mission.

Biz/Dev Duties & Responsibilities

Our team focuses on forming partnerships with business advisors, incubators, accelerators, consultants, educators at all levels, and other groups that help small businesses succeed
Most of these users make better use of LivePlan if they receive relevant educational and supporting materials. This allows them to provide greater service to their students, programs, clients, and/or partners. This internship will focus on creating support and educational materials. The process to do so will include:

• Interview staff, partners, and key partners
• Discover novel and applicable exercises that could benefit our educator and consultant users
• Summarize these exercises and their supporting materials 
• Collaborate with relevant PAS teams for support as needed 
• "Supporting materials" might be a Lesson Plan, Syllabus outline, Meeting Guide, or other standard formats that are relevant to the Target User

Skills & Qualifications

• Enrolled in a Graduate or Undergraduate program
• Completed many of your major requirements
• Have extensive prior experience in clear and concise writing
• Produced or assisted production of editorial pieces or business-related content (if interested in marketing copywriter focus)

What to Bring to an Interview

• Samples of written work or sample presentations, marketing material mock-ups, or any other relevant works you’ve produced
• Work Availability Schedule
• Ideas on how your passions and interests can help focus your intern experience, making it most valuable for us both

Do you have what we're looking for? Apply today!
 

Do you want to apply and develop your business and marketing skills at a successful software company?
 
Palo Alto Software is looking for a talented Business Development intern who's enthusiastic about learning while gaining on-the-job experience with a world-class team right here in Eugene, OR.
 

About our company and Eugene, Oregon

We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.  

Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.

This internship will occur mostly in person in our office in Eugene. Only employees fully vaccinated against COVID-19 are allowed into the office or any company events. Please do not apply if you are not fully vaccinated against COVID-19.

We are an equal opportunity employer. We value diversity and inclusion at our company. We encourage any motivated and interested candidates to apply, whatever your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status may be. Please see our diversity and inclusion statement here.

Our internships run for 8 weeks beginning June 29th, and average of 20 hours per week. The position is part-time, temporary, non-exempt and pays $17/hour. As a business intern, you would be assisting the Business Development (Biz/Dev) team. Benefits include flexible schedules, community involvement and volunteer time, fun company events, a diverse, inclusive culture, an exceptional work environment, daily snacks, and much more.
 
About our Biz/Dev team

We are a metrics- and mission-driven team that loves building relationships with other organizations that help small businesses succeed. This team’s focus is on expanding the mission of the company to new and valuable channels by forming strategic partnerships and working with like-minded organizations that also help SMBs succeed. Everything we do is about making connections with companies and organizations to scale our impact on small businesses around the world. Our team members must be both highly collaborative and self-directed, while also aware of PAS’s top-level strategy. Our team strives to create a culture of personal and professional growth through transparency, trust, and willingness to give and receive constructive criticism that expands our capacity to continue the growth of our mission.
 

Biz/Dev Duties & Responsibilities

• Finding and connecting with global business professionals improving our network base
• Building contacts to formulate global partnerships with business advisors, incubators, accelerators, consultants, and other groups who help small businesses succeed
• Collaborating with the team on assigned projects and creating comprehensive lists of general leads for universities, government bodies, private partnerships, etc.
• Analyzing data to inform competitive strategy
• Comparing overall business trends of LivePlan and competitors

Skills & Qualifications:

• Enrolled in a Graduate or Undergraduate program
• Completed many of your major requirements
• Have extensive prior experience in clear and concise writing
• Produced or assisted production of editorial pieces or business-related content (if interested in marketing copywriter focus)

What to Bring to an Interview:

• Samples of written work or sample presentations, marketing material mock-ups, or any other relevant works you’ve produced
• Work Availability Schedule
• Ideas on how your passions and interests can help focus your intern experience, making it most valuable for us both

Do you have what we're looking for? Apply today!
 

Palo Alto Software is looking for a talented Software Engineer to join our LivePlan app engineering team.

About our company and Eugene, Oregon

We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.  

Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.

Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We are currently working remotely for our health and safety. When it's safe, we plan to spend some targeted days in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates. We'll maintain our flexibility of hours and locations to benefit from the best of both worlds. Work is a thing you do, not a place you go, and we understand that 9 to 5 may not be the hours you do your best work. That's ok! Managers at PAS are more focused on achieving objectives than tracking the time and place you work. Some in-person work may be required, and only employees fully vaccinated against COVID-19 are allowed into the office or any company events.

Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.

We are an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please see our diversity and inclusion statement here.

Benefits we provide:

• Competitive salary
• Health (general and mental healthcare), vision, dental, ortho for you and your family
• Flexible Spending Account
• Health Reimbursement Account
• Generous paid vacation and holidays
• Paid community volunteer time
• 401(k) with a match
• Relocation reimbursement

• Flexible work schedule and workplace
• Discounted gym membership
• Fun company events
• A diverse and inclusive environment
• Values-based company culture
• Opportunities to serve on "LiveWell" committee, Charitable Fund committee, and much more

About Our Product Team

Small, full-stack squads comprised of Engineers and QA Analysts work alongside our Product Manager, UX Designer, and User Researchers to understand the needs of our customers and collaborate closely through the entire value pipeline—from concept to development to delivery. As we engage the continuous discovery+delivery model, we deliver high-impact solutions to our customers on a regular cadence. Each member of the team is empowered to engage the big picture, bring their ideas to bear on tough problems, and experience the satisfaction of having a palpable impact on the outcomes of the team.

We currently develop our web app using React, TypeScript, Java, Dropwizard, Redis, Postgres, Docker, AWS cloud hosting, and other contemporary technologies. Experience in, or desire and ability to learn this technology is valued. 

About this role:

This is a full-time, permanent, exempt position reporting to the Director of Engineering. While we are currently working mostly remotely, we expect to transition to a hybrid working environment with a requirement for some in-person collaboration in our office in Eugene, OR combined with some remote work. Employees are required to have three doses of COVID-19 vaccination to attend any in-person work activities. We value the collaborative brainstorming and team-building that happens in-person, and also value flexibility and work-life balance, and integration.

What Success Looks Like:

• Challenging yourself and your team to meet Palo Alto Software’s core value of excellence—the target is world-class products and world-class teams. 
• Internalizing our 3-5 year product vision (what we’re building and why) and our 3-5 year technical vision (how we’re going to execute on and support the product vision).
• Identifying and taking ownership of hard problems, collaborating with the team to discover and validate solutions, and relentlessly executing until the problem is solved.
• Asking for help early and often, and embracing that things rarely go exactly as planned. Preventing small issues from becoming big problems by leaning on the team in support of your efforts.
• Regularly attending LivePlan training, LivePlan bootcamps, and customer calls in order to achieve and maintain an understanding of the LivePlan business planning method our software is built for, as well as maintaining an understanding of who our users are and the problems they need us to help them solve.
• Forming opinions on how effectively the LivePlan app and architecture currently embodies the LivePlan method, thinking about how it could be better, and sharing those opinions and ideas with the team.
• Working to contribute to a safe environment for the team. Bringing your whole self to work, and consistently showing up with kindness. Candidly sharing your thoughts, opinions, and needs.
• Consistently investing time and energy into your professional relationships with teammates so that you can do your best work and take risks together.
• Setting daily and weekly intentions for your work output, reviewing results and making improvements.

Engineers at PAS:

• Collaborate daily and communicate proactively with your squadmates, manager, product manager, and our customers to ensure that the work you’re doing creates value
• Squash bugs
• Plan, build, and maintain features
• Write up tickets and documentation in the course of your daily work - Jira experience a plus
• Participate in team discussions on how we can improve our processes
• Engage in ongoing learning activities to expand knowledge of the product, financial management, language and library features, tools, current trends, and best practices
• Other possible duties: 
  • Onboard new developers, mentor junior developers, mentor interns, and cross-train team members from other areas of specialty
  • Collaborate with stakeholders from other departments to implement tools for customer engagement and usage tracking

What you bring to the job:

• High level of craftsmanship around producing a well-modularized, understandable, and performant codebase
• Curiosity and reflectiveness above all else
• Grit. Once you have identified and engaged a problem, you do not give up easily. You navigate and push through obstacles, and consistently drive to a solution.
• A commitment to continuous improvement
• Top-notch creative problem-solving skills 
• Proven ability to embrace and learn new technologies, techniques, and processes
• Excellent interpersonal skills, an appreciation for levity, and an easy ability to collaborate with other developers, UX designers, QA analysts, and more

Education, experience, & skills required:

• Experience developing customer-facing apps, preferably in a SaaS environment
• Awareness of the fundamentals of web application security

Education, experience & skills preferred:

Proficiency in one or more of the technologies in our stack:

• React
• TypeScript/JavaScript
• CSS
• Java
• Dropwizard
• PostgresQL
• Redis
• Elasticsearch
• AWS

Apply today!

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Palo Alto Software is seeking an experienced inbound marketing specialist to join its marketing team. Combining your passion for helping small businesses succeed and your digital marketing experience (content, lead generation, SEO, CRO), you’ll help grow our LivePlan channels (accountants, consultants, educators, and accelerators) website audience, engagement, leads, and conversions.

About our company and Eugene, Oregon

We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.  

Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.

Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We are currently working remotely for our health and safety. When it's safe, we plan to spend some targeted days in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates. We'll maintain our flexibility of hours and locations to benefit from the best of both worlds. Work is a thing you do, not a place you go, and we understand that 9 to 5 may not be the hours you do your best work. That's ok! Managers at PAS are more focused on achieving objectives than tracking the time and place you work. (Only employees fully vaccinated against COVID-19 are allowed into the office or any company events.)

Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.

We are an equal opportunity employer. We value diversity and inclusion at our company. We encourage any motivated and interested candidates to apply, whatever your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status may be. Please see our diversity and inclusion statement here.

Benefits we provide

• Flexible, family-friendly work schedule and hybrid remote/in-office work
• Work based on our mission to help people succeed in business
• Competitive salary
• Health / vision / dental / ortho
• Flexible Spending Account
• Health Reimbursement Account
• Generous paid vacation and holidays
• Paid parental leave, bereavement leave, jury-duty leave
• Paid community volunteer time
• 401(k) with a match
• Relocation reimbursement
• Discounted gym membership
• Fun company events
• A diverse and inclusive environment
• Values-based company culture
• Opportunities to serve on the "LiveWell" committee, Charitable Fund committee, and much more

About our Marketing team

We are a data- and performance-driven digital marketing team of specialists focused on growing top-of-funnel exposure, leads, conversions, and lifetime value to our SaaS (software-as-a-service) product and content properties. To that aim, we leverage a number of best-in-breed inbound marketing, A/B testing, paid advertising, data analysis, and project management platforms. We develop and iterate our marketing initiatives using an agile process and a rolling planning cycle.

The Marketing Team values

• Collaboration – Working together as a united team makes us feel included, involved, and proud of our collective knowledge and expertise.
• Communication and clear expectations – When we are transparent and trust each other, we feel confident that we know what everyone’s thinking and feeling, what our objectives are, and what they are not.
• Character and camaraderie – Working with people we respect, admire, and enjoy being with makes our time together worthwhile.
• Creativity and innovation – Our autonomy to be awesome gives us the freedom to explore and create new and better ways of doing things.
• Coordination and well-managed process – Our carefully designed processes for proposing, planning, and implementing new projects protect the sense of order and organization we’ve developed over time.
• Customer-focus – What matters to our customers will be central to everything we do. By gaining an in-depth understanding of customers, we can better serve their needs and help them succeed in business.

About this role

This is a full-time, permanent, exempt position reporting to the Director of Marketing. The range of the starting salary for this position is $65,000-$85,000.

What success looks like

• Collaborates with BizDev and Sales to gather knowledge about the industry verticals and their sales processes in order to best attract and engage each audience.
• Owns, maintains, and executes the relevant channels’ marketing strategies and tactics to reach each key market segment.
• Drives increasing numbers of prospects to the relevant areas of the LivePlan site and landing pages.
• Strategize and implement innovative ways to extend our marketing messaging and attract new cohorts of prospects to our relevant web properties.
• Generates compelling new types of assets to further attract, engage, and educate relevant audiences.
• Converts prospects to active leads in order to support the Sales team, driving growth in overall revenue, customer lifetime value, and average revenue per account.
• Fully understands the value propositions of LivePlan and how each benefits individual sales channels

Summary of duties

• Collaborate with PAS’s editor to develop and maintain a content creation strategy and calendar.
• Optimize the relevant sections of the LivePlan site to better move users through the funnel.
• Create and execute plans for lead generation for target vertical markets to convert prospects into high-funnel leads. 
• Write customer stories, white papers, one-sheeters, etc. to drive more product awareness and support sales efforts.
• Maintain and be prepared to report on core marketing metrics related to lead generation, conversion to sale, and customer feature usage and retention.

What you bring to the job 

• The long-term vision for the success of marketing projects that span several months
• Ability to adapt and quickly make adjustments that solve short-term problems without losing focus on larger goals. 
• Confidence to support your ideas and strategies and adaptability to pivot when they aren’t working. 
• Effective organization and prioritization skills to structure your workflow when working with multiple siloed projects across different teams and brands.
• Strong analytical skills to process bulk information and identify significant trends
• Strong communication skills to translate data into actionable next steps for large projects

Required education and experience

• Experience creating and leveraging marketing content
• Experience managing marketing campaigns and strategies
• Experience writing and proofreading copy for successful marketing campaigns
• Diverse experience with WordPress or other mainstream webpage builders

Preferred education and experience

• Ability to create marketing assets that meet the company’s design standards
• Strong and impactful presentation skills
• A genuine passion for small business and its support ecosystem

Apply today!

Palo Alto Software is looking for an experienced Customer Advocate to join our growing team of caring, intelligent people helping small business owners succeed with our software products and resources.

About our company and Eugene, Oregon

We’re a friendly team of nearly 70 diverse, world-class experts. Each team member demonstrates our company values while adding their own contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.

Please visit liveplan.com to learn how our products help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.

Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We are currently working remotely for our health and safety, our first priority. When it's safe, we plan to spend at least a couple of days per week in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates. We'll maintain flexibility to have some days remote to benefit from the best of both worlds. Only employees fully vaccinated against COVID-19 are allowed into the office or any company events and this role will eventually require in-office work. 

Our location in Eugene, OR supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.

Benefits we provide:

About our Customer Advocacy team

We're more than a customer service team. We handle pre-sale questions, technical support and gather valuable feedback that informs the development of our products. We consistently maintain a customer satisfaction rating above 97%. Helping customers navigate our products gets them quickly back to work realizing their vision and making their entrepreneurial dreams happen. When our customers hit a hurdle, we are the difference between them walking away frustrated or rising above, being informed about the solutions that are right for them. Support is provided primarily by live chat and email and some phones.

The Customer Advocacy Team values:

Community and Camaraderie

• Being supportive of our teammates leads to good support for our customers
• We feel safe and trust each other to be open, honest and share knowledge

Autonomy and Individuality

• Empowerment to do the right thing provides fair, fast solutions
• Freedom to be unique and creative promotes innovation and job ownership

Empathy and Compassion

• By listening, sensing, and caring we help customers and each other feel open to receiving and accepting information, results, and change

About this role:

This is a full-time, non-exempt position reporting to the Customer Advocacy Supervisor. The position starts at $18/hr.

Customer Advocates are responsible for:

• Customer service via telephone, chat, and email 
• Troubleshooting technical problems across browsers, internet connections, hardware, or software
• Becoming experts in our products, services, and subject matters of business planning and tracking and business email management for teams
• Being an empathetic and friendly voice of our company
• Collaborating well to provide the best solutions to customer challenges
• Multi-tasking in a fast-paced, technical environment
• Demonstrating good judgment, problem-solving and proactive support
• Maintaining a thorough understanding of the software features, including new developments

Education, experience, & skills desired:

• Some customer/phone/chat support experience
• Experience with and good demonstrated knowledge of financial concepts and terminology
• Familiarity with the challenges of entrepreneurship or small business management is a plus
• Experience with all web browsers and operating systems
• Experience with customer support ticketing systems
• Customer-focus and emotional intelligence
• Sophisticated written and verbal communication skills
• Calm under pressure and a positive attitude
• Alignment with our company and Customer Advocacy team values

Apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.