Careers

Do you want to apply and develop your business and marketing skills at a successful software company?

Palo Alto Software is looking for…

A talented Business Development intern who's enthusiastic about learning while gaining on-the-job experience with a world-class team right here in Eugene, OR.

About our company and Eugene

Palo Alto Software in Eugene, Oregon, is a seriously great place to work. We’re a friendly team of more than 70 experts of many kinds.

Our products, publications, and customer support have been guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.

We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene delivering world-class technology from right here in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area. 

About this role

Our internships run from June 22nd to September 18th. They are part to full-time (hours negotiable), temporary, non-exempt and pay $15/hour. As a business intern, you would be assisting the Business Development (Biz/Dev) team. Benefits include flexible schedules, community involvement and volunteer time, fun company events, diverse, inclusive culture, exceptional work environment, daily snacks and much more.

About our Biz/Dev team

We are a metrics- and mission-driven team that loves building relationships with other organizations that help small businesses succeed. This team’s focus is expanding the mission of the company to new and valuable channels by forming strategic partnerships and working with like-minded organizations that also help SMBs succeed. Everything we do is about making connections with companies and organizations to scale our impact on small businesses around the world. Our team members must be both highly collaborative and self-directed, while also aware of PAS’s top-level strategy. Our team strives to create a culture of personal and professional growth through transparency, trust, and willingness to give and receive constructive criticism that expands our capacity to continue the growth of our mission.

Biz/Dev duties & responsibilities

• Finding and connecting with global business professionals improving our network base
• Building contacts to formulate global partnerships with business advisors, incubators, accelerators, consultants, and other groups who help small businesses succeed
• Collaborating with the team on assigned projects and creating comprehensive lists of general leads for universities, government bodies, private partnerships, etc.
• Analyzing data to inform competitive strategy
• Comparing overall business trends of LivePlan and competitors

Skills & qualifications:

• Enrolled in a Graduate or Undergraduate program
• Completed many of your major requirements
• Have extensive prior experience in clear and concise writing
• Produced or assisted production of editorial pieces or business-related content (if interested in marketing copywriter focus)

What to bring to an interview:

• Samples of written work or sample presentations, marketing material mock-ups, or any other relevant works you’ve produced
• Work Availability Schedule
• Ideas on how your passions and interests can help focus your intern experience, making it most valuable for us both

Do you have what we're looking for? Apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Experience life as a full-time software developer with a paid summer internship at Palo Alto Software.

About our company and Eugene

Palo Alto Software in Eugene, Oregon, is a seriously great place to work. We’re a friendly team of more than 70 experts of many kinds.

Our products, publications, and customer support have been guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.

We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene delivering world-class technology from right here in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area. 

About our Product team

We use an agile process with two-week coding sprints, story point estimation, monthly retrospectives, and a commitment to experimentation and continuous process improvement. We develop our web applications using React, ES6, Java, Dropwizard, Redis, Postgres, Docker, AWS cloud hosting, and other contemporary technologies. Our product managers and UX designers work upstream from development, kicking off new feature designs and preparing user stories with design deliverables for team estimation. Our QA team is in house too; they use a combination of technical chops and subject-matter expertise to do manual and automated testing on new features, regressions, bug fixes, and more.

About this role

Our internships run from June 22nd to September 18th. They are part to full-time (hours negotiable), non-exempt, temporary and pay $15/hour. Benefits include flexible schedules, community involvement and volunteer hours, fun company events, diverse, inclusive culture, exceptional work environment, daily snacks and much more.

Work with cool technologies

Get real-world experience with React, ES6, Java, Dropwizard, Postgres, Redis, AWS, and other contemporary technologies, and benefit from easy access to senior developers who can help you get up to speed. You’ll get hands-on experience using Docker containers for local development, managing code as part of a team in GitHub, and working in a continuous integration environment with Jenkins builds and a fully containerized development chain.

Get to know scrum

We use a fairly standard implementation of agile scrum to organize our work. In your time here, you can experience the whole process from the kickoff of new feature ideas through user story reviews, story point estimation sessions, two-week coding sprints, release candidate testing, bug fixing, and biweekly software deployments. You’ll also be part of the team’s monthly retrospective process to help identify opportunities for improving our speed, quality, and fun.

See what this career is really like

Computer science classes, for all their other merits, don’t give you a great sense of what it’s like to work as a software developer. With an internship here, you will get good exposure to working on a team in a flexible office environment. Among the things we’ll ask of you:

• Contribute to new feature development
• Pair with senior developers to learn and tackle harder problems together
• Diagnose and fix real application bugs
• Coordinate with our QA team on testing
• Participate in estimation sessions to understand user goals and use cases, craft effective solutions, and point work requirements
• Share feedback and ideas in team retrospectives to help us continually improve and experiment with our processes, tools, workflow, etc.

What we’re looking for

We value curiosity, intelligence, and drive. We're looking for self-starters who are happy to tackle unfamiliar technologies and complex problems. You'll get support, training, and mentorship from our senior staff, but we also want you to be willing and able to fight through problems on your own and learn on the job. Top-notch creative problem-solving skills are important. We're also looking for people with great interpersonal skills, a good sense of humor, and an easy ability to collaborate with the rest of the team.

Apply now

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Palo Alto Software is looking for a LivePlan Support Specialist to join our Customer Advocacy team.

Palo Alto Software’s mission is to help people succeed in business.  We develop software products, including LivePlan and related training programs to help small businesses and advisors plan, track and manage their business. 

This position will specialize in supporting accountants, consultants, and small businesses in their use of LivePlan software and LivePlan Method training for strategic planning and client advisory services.  These groups need specialized support in using the features of LivePlan for planning, analysis, and reporting.

About our company and Eugene, Oregon

Palo Alto Software in Eugene, Oregon, is a seriously great place to work. We’re a friendly and diverse team of more than 70 experts across many disciplines.

Our products, publications, and customer support have been guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.
We value independent thinking, creative problem-solving, family, and work-life balance, and exceptional and rewarding work culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area. 

Benefits we provide:

About this role:

This is a full-time, non-exempt position in downtown Eugene, Oregon starting at an hourly range of $18-22 depending on experience. The LivePlan Support Specialist will handle inbound calls, emails, and live chats from accountants and other strategic advisors using our product, resolving software and program questions, supporting and advocating for customers, acting as a liaison between customers and product engagement and development. This role will report directly to the Customer Advocacy Team Manager.

The ideal candidate is responsible for:

• Real-time accountant customer support and customer service via telephone, chat, and email with web-based software
• Real-time customer onboarding and support in the use of LivePlan software for planning, analysis and reporting
• Understanding of accounting and bookkeeping concepts and language
• Being empathetic and friendly with customers and colleagues
• Being detail-oriented, with high regard for quality and excellent written and verbal communication
• Collaborating with other support staff to provide solutions to individual customer challenges
• Sophisticated knowledge of English usage (grammar, spelling, punctuation, language usage, audience sensitivity)
• Multi-tasking in a fast-paced technical environment
• Demonstrating good judgment in solving problems as well as identifying problems in advance and proposing solutions
• Maintaining a thorough understanding of the software features, including new developments

Education, experience, & skills required:

• 4-year college degree in Accounting or Finance, or a Business degree with core Accounting classes or equivalent experience
• Familiarity with CRM software for customer tracking and/or ticketing software
• Curiosity and willingness to try things that may be outside of core expertise
• Ability to write well, communicate clearly, and listen actively
• Calm under pressure, eager to learn new concepts, and inspired by a dynamic, group working environment
• A team player who is comfortable working as an individual contributor, with a passion for providing exceptional customer support

Apply online today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 

Palo Alto Software in Eugene, Oregon, is a friendly team of more than 70 experts of many kinds, guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.

About the role

This is a hands-on development position focused on maintaining and extending our market-leading business web applications to help entrepreneurs all over the world start, plan and grow their businesses.

We are looking to fill this seat with either a full-stack or backend developer.

This is a full-time, exempt position on the team — reporting to the Development Manager. We allow flexible schedules and value in-person collaboration, therefore, this is not a remote position.

About you

You are someone who:

• Sees their work through
• Takes ownership in the end product
• Collaborates with others
• Thinks about the bigger picture
• Helps foster understanding within the team

Key Functional Areas of Responsibility

• Contributing to new feature development in Outpost and our other web applications
• Coordinating with our product architect and others to design effective solutions to user needs
• Pairing with junior developers as needed to mentor, cross-train, and share knowledge throughout the team
• Participating in estimation sessions to understand user goals and use cases, craft effective solutions, and point work requirements
• Sharing feedback and ideas in team retrospectives to help us continually improve and experiment with our processes, tools, workflow, etc.
• Help triage customer escalations when needed

Qualifications

We are looking for developers with an excellent senior-level skill set, tested and honed by several years of professional experience working on real-world, publicly deployed software. What we most want to see is a strong developer with qualities like this:

• Curiosity and intelligence above all else
• Top-notch creative problem-solving skills
• A minimum of 3-4 years experience working professionally on mission critical, publicly deployed software (ideally cloud-based web applications)
• Proven ability to embrace and learn new technologies, techniques, and processes
• Excellent interpersonal skills, a good sense of humor, and an easy ability to collaborate with other developers, UX designers, devops engineers, QA analysts, and more
• High level of craftsmanship about producing clean, high-quality, maintainable, and performant code. The ideal candidate will have a development approach informed by modern development practices, particularly functional programming ideals, and will be able to speak to the reasons that high-level, declarative abstractions are relevant and needful in today's highly distributed and parallelized landscape
• A strong grasp of the full stack web platform, including an understanding of how the disparate pieces (SSL, REST, Relational and NoSQL databases, authentication systems, etcetera) function and fit together
• Preferably experience working as part of an agile/scrum development team, though that is easy enough to learn on the job
• Great fit with our company mission and culture, which are described here: Palo Alto Software Culture

About our product team

We use an agile process with two-week coding sprints, story point estimation, monthly retrospectives, and a commitment to experimentation and continuous process improvement. We develop our web applications using React, ES6, Java, Dropwizard, Redis, Postgres, Docker, AWS cloud hosting, and other contemporary technologies. Our in-house product managers and UX designers work upstream from development, kicking off new feature designs and preparing user stories with design deliverables for team estimation. Our QA team is in-house too; they use a combination of technical chops and subject-matter expertise to do manual and automated testing on new features, regressions, bug fixes, and more. 
 

Benefits

We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding company culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene delivering world-class technology from right here in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area. 

We provide:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re looking for passion, talent, and curiosity. If this sounds like the right challenge to use and grow your skills, apply with us today!

Palo Alto Software in Eugene, Oregon, is a friendly team of more than 70 experts of many kinds, guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.

About the role

We are seeking a PPC / SEM expert to join our in-house marketing team. This position will plan, develop, and implement comprehensive paid media strategies to increase our brands’ (LivePlan, Outpost, and Business Plan Pro) visibility and recognition, and drive new user acquisition while increasing ROAS.

This is a full-time, exempt, senior position on the team — reporting to the Director of Marketing — with aggressive sales and acquisition goals. Over time, and with future success, you will have the opportunity to grow the role into a management position for this area.

About you

You are an extremely motivated individual with equal parts analytics prowess, creative thinking, clear and concise copy-writing, and a solid eye for good design and user-flow. You’re in one of the most changing, dynamic aspects of digital marketing and as such, are constantly educating yourself on new campaign types and targeting opportunities. You’re dogged about constantly putting up great numbers and coming up with fresh ideas for the next big campaign.

You are strategic, able to develop innovative solutions, take initiative, and possess a well-rounded marketing background. In current or previous roles of a similar nature, you’ve consistently proven you can meet and exceed ROI targets and are motivated by analytics and audience insights to drive engagement in key market segments.

This role requires a hands-on individual who is ready to drive sales and revenue upward. Paid acquisition is a large contributor to our sales funnels, and we’ll only be looking to you to grow, grow, grow this. You will actively manage a 6-figure plus monthly marketing budget across the following platforms: Google Ads (formerly Google Adwords), Bing Advertising, YouTube, Adroll, Facebook Ads, LinkedIn ads, etc.

Key Functional Areas of Responsibility

• Manage Google Ads (search and display), Bing Ads, YouTube Ads (with Gmail Ads/ GSP, LinkedIn and Facebook to follow)
• Write ad copy
• Work with in-house designer on visual creatives
• Create ad and landing page A/B messaging tests
• Research and develop keyword lists and targeting opportunities
• Build and maintain campaign structure
• Adjust bids and execute bid strategies
• Create dynamic reports and dashboards for internal use
• Work with in-house CRO team on optimize landing page experience and signup flow
• Coordinate with stakeholders across the internal marketing team and web development teams — as well as external vendors — to ensure campaigns and projects are properly executed, tracking, measured and reported
• Manage Google Tag Manager and the myriad audience and conversion pixels
• Maintain the highest level of knowledge and understanding of all programs’ ad ecosystem by staying informed of changes in the ad auction, ad formats, campaign objectives, and bid strategies

Qualifications

• 3-7 years of hands-on experience in a data-driven role managing performance-based paid social, search, display and ABM campaigns at a direct-sales company or marketing agency
• 10+ years of digital marketing experience
• BA or BS in Marketing or a related discipline is preferred
• Google Ads search certification
• Expert understanding of Google Analytics
• Advanced knowledge of Excel or Google Sheets
• Excellent written and verbal skills (writing samples required)
• Experience with off-the-shelf landing page tools such as LeadPages, Hubspot, Unbounce, etc.
• Strong analytical skills
• Self-motivated and a high level of integrity
• Exceptional attention to detail with the ability to meet tight deadlines
• A positive outlook and a strong desire to learn as much as you can

Nice to have

• Experience in SaaS marketing
• Agency or consulting experience
• Masters degree in marketing or business
• Prior management experience, preferably of a paid or performance-based marketing team
• Demonstrated international SEM campaign experience
• Additional certifications (Hubspot, Google Analytics, Google Ads Display, Google Ads Mobile, YouTube Ad, Bing Ads, etc.)
• Experience working directly with 3rd-party retargeting vendors (e.g., Adroll, Criteo, Perfect Audience, etc.)
• Experience working with other analytics’ and testing tools such as Hotjar, Convert.com, etc.
• Data visualization experience or BI tools such as Google Data Studio, Tableau, etc.
• Have a working knowledge of HTML, CSS, and JavaScript development and constraints

About our marketing team

We are a data- and performance-driven digital marketing team of specialists focused on growing top-of-funnel exposure, leads, conversions, and lifetime value to our SaaS (software-as-a-service) products and content properties. To that aim, we employ a number of best-in-breed inbound marketing, A/B testing, paid-advertising, data-analysis, and project management platforms. We develop and iterate our marketing initiatives using an agile process and a 3-month planning cycle.

Benefits

We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene delivering world-class technology from right here in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area. 

We provide:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re looking for passion, talent, and curiosity. If this sounds like the right challenge to use and grow your skills, apply with us today!