Careers
We are
About Palo
Alto Software
Does the idea of working at a thriving company that values your expertise and creativity sound stimulating? Palo Alto Software is a 70-employee strong software-development company now in its 4th decade.
Our products, publications, and customer support are all guided by our mission: to help people succeed in business. We're best known for our world-class business planning software, LivePlan, and our team email product called Outpost. We're proud to have served over 1.5-million paid customers, and that more than 2-million people a month read our free expert articles on entrepreneurship.
We're located in beautiful downtown Eugene, Oregon—a vibrant college town where you can live the Pacific Northwest lifestyle without the expense and traffic of Seattle or Portland. Combine that with easy Pacific Ocean access to the west and the Cascade mountain range to the east, and you have the ultimate place to live and work.
Because we're constantly expanding and innovating, we're eagerly seeking talented and motivated individuals to join our team. We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Does this sound like a fit for you? If so, check out the jobs below.
Company Culture
- We rely on data
- We solve for the customer
- We're transparent
- We give you the autonomy to be awesome
- We're picky about our peers
- We value community
Benefits and Perks
Medical, Dental, & Vision
401k
Personal Time Off
Modern Workspace
Family-Friendly
Flexible Work Schedule
Gym Benefit
Free Books
Company Events
Transportation Reimbursement
Living Here
Open Positions
Do you want to apply and develop your business and marketing skills at a successful software company?
Palo Alto Software is looking for…
A talented Marketing Intern who's enthusiastic about learning while gaining on-the-job experience with a world-class team right here in Eugene, OR.
About our company and Eugene, Oregon
Palo Alto Software is a company that puts people first. We’re a friendly team of more than 70 diverse, world-class experts who appreciate and are aligned with our company values. Please review all the information on our culture at this link before applying to find out if it's a good fit for you.
We believe that when we help one small business owner grow their business, we’re helping an entire community. Please visit liveplan.com and teamoutpost.com to learn how our products help achieve our mission to help people succeed in business.
Our employees are independent thinkers and creative problem-solvers who enjoy work-life integration and full, interesting lives. Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle or the Bay Area.
Who we are:
Our digital marketing team is constantly creating and testing every aspect of our websites, blogs, and emails for our SaaS (software as a service) products. Ultimately, we’re charged with creating messaging that attracts loyal customers who stick around for the long term.
Who you are:
You can write. You love to revise until the best words are in the right order. But it’s not just about the copy. You've also got an eye for design and like to be visually creative. On top of that, you've got a passion for bringing all of those elements together in order to convince people to take action. We’re looking for someone who’s just as nerdy about the numbers and data as we are. If you’ve ever thought long and hard about what ends up at the top of Google search results and why—great! If you’ve ever wondered about what compels someone to open an email, click a button on a website, or pull out their credit card—perfect. You won’t fetch coffee. You will wrangle spreadsheets, write, and dive into Google Analytics.
Your typical day might look like:
- Writing blog articles, ad copy, or landing page copy
- Building or customizing landing pages
- Setting up A/B tests to optimize the words on our websites, email messages, video scripts, or social posts
- Working on projects on our blogs to boost our position in search results and make it easier for potential customers to find us
- Developing content ideas to attract and generate leads
- Writing automated emails to nurture leads toward a conversion
- Learning to use the tools we use: Google Analytics, WordPress, Moz, SEMrush, HubSpot, OptinMonster, G Suite, ScreamingFrog, Kissmetrics, and many more
You probably:
- Have extensive prior experience in clear and concise writing
- Are enrolled in a graduate or undergraduate program and have completed many of your major requirements
- Describe yourself as curious and self-motivated; others have noticed your attention to detail and organizational skills
The fine print:
Our internships run from June 22nd to September 18th. They are part to full-time (hours negotiable), temporary, non-exempt and pay $15/hour. This position reports to the Outpost Marketing Manager. Benefits include community involvement and volunteer hours, fun company events, diverse, inclusive culture, exceptional work environment, daily snacks, and much more.
What to bring to the interview:
- Availability and scheduling information
- Ideas on how your passions and interests can focus your experience, making it valuable for us both
In your application, please include links to samples of your written work and/or relevant content that you’ve created.
Do you have what we're looking for? Apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Palo Alto Software is looking for an experienced Customer Advocate to join our growing team of caring, intelligent people helping small business owners succeed with our software products.
About our company and Eugene, Oregon
Palo Alto Software is a company that puts people first. We’re a friendly team of more than 70 diverse, world-class experts who appreciate and are aligned with our company values. Please review all the information on our culture at this link before applying to find out if it's a good fit for you.
We believe that when we help one small business owner grow their business, we’re helping an entire community. Please visit liveplan.com and teamoutpost.com to learn how our products help achieve our mission to help people succeed in business.
Our employees are independent thinkers and creative problem-solvers who enjoy work-life integration and full, interesting lives. Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle or the Bay Area.
Benefits we provide:
- Competitive salary
- Health / vision / dental / ortho
- Flexible Spending Account
- Health Reimbursement Account
- Generous paid vacation and holidays
- Paid community volunteer time
- 401(k) with a match
- Relocation reimbursement
- Flexible work schedule
- Discounted gym membership
- Fun company events
- A diverse and inclusive environment
- Values-based company culture
- Well-stocked break rooms
- And much more
About our Customer Advocacy team
We're more than a customer service team. We handle pre-sale questions, technical support and gather valuable feedback that informs the development of our products. We consistently maintain a customer satisfaction rating above 97%. Helping customers navigate our products gets them quickly back to work realizing their vision and making their entrepreneurial dreams happen. When our customers hit a hurdle, we are the difference between them walking away frustrated or rising above, being informed about the solutions that are right for them.
The Customer Advocacy Team values:
Community and Camaraderie
- Being supportive of our teammates leads to good support for our customers
- We feel safe and trust each other to be open, honest and share knowledge
Autonomy and Individuality
- Empowerment to do the right thing provides fair, fast solutions
- Freedom to be unique and creative promotes innovation and job ownership
Empathy and Compassion
- By listening, sensing and caring we help customers and each other feel open to receiving and accepting information, results, and change
About this role:
This is a full-time, non-exempt position reporting to the Customer Advocacy Supervisor, starting at $16 per hour.
Customer Advocates are responsible for:
- Customer service via telephone, chat, and email
- Troubleshooting technical problems across browsers, internet connections, hardware, or software
- Becoming experts in our products, services and subject matters of business planning and tracking and business email management for teams
- Being an empathetic and friendly voice of our company
- Collaborating well to provide the best solutions to customer challenges
- Multi-tasking in a fast-paced, technical environment
- Demonstrating good judgment, problem-solving and proactive support
- Maintaining a thorough understanding of the software features, including new developments
Education, experience, & skills desired:
- College degree (emphasis on accounting a plus)
- 2+ years of customer/phone/chat support of software products and/or other computer technology
- Experience with and good demonstrated knowledge of financial concepts and terminology and email best-practices for small businesses
- Experience in entrepreneurship or small business management a plus
- Experience with all web browsers and operating systems
- Experience with customer support ticketing systems
- Customer-focus and emotional intelligence
- Sophisticated written and verbal communication skills
- Calm under pressure and a positive attitude
- Alignment with our company and Customer Advocacy Team values
Apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Summer 2020: Business Development & Strategy Intern
Department:
Biz/Dev Sales & Marketing
Do you want to apply and develop your business and marketing skills at a successful software company?
Palo Alto Software is looking for…
A talented Business Development intern who's enthusiastic about learning while gaining on-the-job experience with a world-class team right here in Eugene, OR.
About our company and Eugene
Palo Alto Software in Eugene, Oregon, is a seriously great place to work. We’re a friendly team of more than 70 experts of many kinds.
Our products, publications, and customer support have been guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.
We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene delivering world-class technology from right here in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area.
About this role
Our internships run from June 22nd to September 18th. They are part to full-time (hours negotiable), temporary, non-exempt and pay $15/hour. As a business intern, you would be assisting the Business Development (Biz/Dev) team. Benefits include flexible schedules, community involvement and volunteer time, fun company events, diverse, inclusive culture, exceptional work environment, daily snacks and much more.
About our Biz/Dev team
We are a metrics- and mission-driven team that loves building relationships with other organizations that help small businesses succeed. This team’s focus is expanding the mission of the company to new and valuable channels by forming strategic partnerships and working with like-minded organizations that also help SMBs succeed. Everything we do is about making connections with companies and organizations to scale our impact on small businesses around the world. Our team members must be both highly collaborative and self-directed, while also aware of PAS’s top-level strategy. Our team strives to create a culture of personal and professional growth through transparency, trust, and willingness to give and receive constructive criticism that expands our capacity to continue the growth of our mission.
Biz/Dev duties & responsibilities
- Finding and connecting with global business professionals improving our network base
- Building contacts to formulate global partnerships with business advisors, incubators, accelerators, consultants, and other groups who help small businesses succeed
- Collaborating with the team on assigned projects and creating comprehensive lists of general leads for universities, government bodies, private partnerships, etc.
- Analyzing data to inform competitive strategy
- Comparing overall business trends of LivePlan and competitors
Skills & qualifications:
- Enrolled in a Graduate or Undergraduate program
- Completed many of your major requirements
- Have extensive prior experience in clear and concise writing
- Produced or assisted production of editorial pieces or business-related content (if interested in marketing copywriter focus)
What to bring to an interview:
- Samples of written work or sample presentations, marketing material mock-ups, or any other relevant works you’ve produced
- Work Availability Schedule
- Ideas on how your passions and interests can help focus your intern experience, making it most valuable for us both
Do you have what we're looking for? Apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Experience life as a full-time software developer with a paid summer internship at Palo Alto Software.
About our company and Eugene
Palo Alto Software in Eugene, Oregon, is a seriously great place to work. We’re a friendly team of more than 70 experts of many kinds.
Our products, publications, and customer support have been guided by the same mission for 40 years: to help people succeed in business. We believe that when we help one small business grow, we’re helping an entire community.
We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Living and working in Eugene supports the best of all worlds—interesting and challenging work in a growing tech scene delivering world-class technology from right here in the beautiful Pacific Northwest. Eugene’s commute times were rated best in the nation and homes are more affordable than you’d find in Seattle or the Bay Area.
About our Product team
We use an agile process with two-week coding sprints, story point estimation, monthly retrospectives, and a commitment to experimentation and continuous process improvement. We develop our web applications using React, ES6, Java, Dropwizard, Redis, Postgres, Docker, AWS cloud hosting, and other contemporary technologies. Our product managers and UX designers work upstream from development, kicking off new feature designs and preparing user stories with design deliverables for team estimation. Our QA team is in house too; they use a combination of technical chops and subject-matter expertise to do manual and automated testing on new features, regressions, bug fixes, and more.
About this role
Our internships run from June 22nd to September 18th. They are part to full-time (hours negotiable), non-exempt, temporary and pay $15/hour. Benefits include flexible schedules, community involvement and volunteer hours, fun company events, diverse, inclusive culture, exceptional work environment, daily snacks and much more.
Work with cool technologies
Get real-world experience with React, ES6, Java, Dropwizard, Postgres, Redis, AWS, and other contemporary technologies, and benefit from easy access to senior developers who can help you get up to speed. You’ll get hands-on experience using Docker containers for local development, managing code as part of a team in GitHub, and working in a continuous integration environment with Jenkins builds and a fully containerized development chain.
Get to know scrum
We use a fairly standard implementation of agile scrum to organize our work. In your time here, you can experience the whole process from the kickoff of new feature ideas through user story reviews, story point estimation sessions, two-week coding sprints, release candidate testing, bug fixing, and biweekly software deployments. You’ll also be part of the team’s monthly retrospective process to help identify opportunities for improving our speed, quality, and fun.
See what this career is really like
Computer science classes, for all their other merits, don’t give you a great sense of what it’s like to work as a software developer. With an internship here, you will get good exposure to working on a team in a flexible office environment. Among the things we’ll ask of you:
- Contribute to new feature development
- Pair with senior developers to learn and tackle harder problems together
- Diagnose and fix real application bugs
- Coordinate with our QA team on testing
- Participate in estimation sessions to understand user goals and use cases, craft effective solutions, and point work requirements
- Share feedback and ideas in team retrospectives to help us continually improve and experiment with our processes, tools, workflow, etc.
What we’re looking for
We value curiosity, intelligence, and drive. We're looking for self-starters who are happy to tackle unfamiliar technologies and complex problems. You'll get support, training, and mentorship from our senior staff, but we also want you to be willing and able to fight through problems on your own and learn on the job. Top-notch creative problem-solving skills are important. We're also looking for people with great interpersonal skills, a good sense of humor, and an easy ability to collaborate with the rest of the team.
Apply now
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the role
This is a hands-on development position focused on maintaining and extending our market-leading business web applications to help entrepreneurs all over the world start, plan and grow their businesses.
We are looking to fill this seat with either a full-stack or backend developer.
This is a full-time, exempt position on the team — reporting to the Development Manager. We allow flexible schedules and value in-person collaboration, therefore, this is not a remote position.
About you
You are someone who:
- Sees their work through
- Takes ownership in the end product
- Collaborates with others
- Thinks about the bigger picture
- Helps foster understanding within the team
Key Functional Areas of Responsibility
- Contributing to new feature development in Outpost and our other web applications
- Coordinating with our product architect and others to design effective solutions to user needs
- Pairing with junior developers as needed to mentor, cross-train, and share knowledge throughout the team
- Participating in estimation sessions to understand user goals and use cases, craft effective solutions, and point work requirements
- Sharing feedback and ideas in team retrospectives to help us continually improve and experiment with our processes, tools, workflow, etc.
- Help triage customer escalations when needed
Qualifications
We are looking for developers with an excellent senior-level skill set, tested and honed by several years of professional experience working on real-world, publicly deployed software. What we most want to see is a strong developer with qualities like this:
- Curiosity and intelligence above all else
- Top-notch creative problem-solving skills
- A minimum of 3-4 years experience working professionally on mission critical, publicly deployed software (ideally cloud-based web applications)
- Proven ability to embrace and learn new technologies, techniques, and processes
- Excellent interpersonal skills, a good sense of humor, and an easy ability to collaborate with other developers, UX designers, devops engineers, QA analysts, and more
- High level of craftsmanship about producing clean, high-quality, maintainable, and performant code. The ideal candidate will have a development approach informed by modern development practices, particularly functional programming ideals, and will be able to speak to the reasons that high-level, declarative abstractions are relevant and needful in today's highly distributed and parallelized landscape
- A strong grasp of the full stack web platform, including an understanding of how the disparate pieces (SSL, REST, Relational and NoSQL databases, authentication systems, etcetera) function and fit together
- Preferably experience working as part of an agile/scrum development team, though that is easy enough to learn on the job
- Great fit with our company mission and culture, which are described here: Palo Alto Software Culture
About our product team
We use an agile process with two-week coding sprints, story point estimation, monthly retrospectives, and a commitment to experimentation and continuous process improvement. We develop our web applications using React, ES6, Java, Dropwizard, Redis, Postgres, Docker, AWS cloud hosting, and other contemporary technologies. Our in-house product managers and UX designers work upstream from development, kicking off new feature designs and preparing user stories with design deliverables for team estimation. Our QA team is in-house too; they use a combination of technical chops and subject-matter expertise to do manual and automated testing on new features, regressions, bug fixes, and more.
About our company and Eugene, Oregon
Palo Alto Software is a company that puts people first. We’re a friendly team of more than 70 diverse, world-class experts who appreciate and are aligned with our company values. Please review all the information on our culture at this link before applying to find out if it's a good fit for you.
We believe that when we help one small business owner grow their business, we’re helping an entire community. Please visit liveplan.com and teamoutpost.com to learn how our products help achieve our mission to help people succeed in business.
Our employees are independent thinkers and creative problem-solvers who enjoy work-life integration and full, interesting lives. Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle or the Bay Area.
Benefits we provide:
- Competitive salary
- Health / vision / dental / ortho
- Flexible Spending Account
- Health Reimbursement Account
- Generous paid vacation and holidays
- Paid community volunteer time
- 401(k) with a match
- Relocation reimbursement
- Flexible work schedule
- Discounted gym membership
- Fun company events
- A diverse and inclusive environment
- Values-based company culture
- Well-stocked break rooms
- And much more
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re looking for passion, talent, and curiosity. If this sounds like the right challenge to use and grow your skills, apply with us today!