Careers
We are
About Palo
Alto Software
Does the idea of working at a thriving company that values your expertise and creativity sound stimulating? Palo Alto Software is a 70-employee strong software-development company now in its 4th decade.
Our products, publications, and customer support are all guided by our mission: to help people succeed in business. We're best known for our world-class business planning software, LivePlan. We're proud to have served over 1.5-million paid customers, and that more than 2-million people a month read our free expert articles on entrepreneurship.
We're located in beautiful downtown Eugene, Oregon—a vibrant college town where you can live the Pacific Northwest lifestyle without the expense and traffic of Seattle or Portland. Combine that with easy Pacific Ocean access to the west and the Cascade mountain range to the east, and you have the ultimate place to live and work.
Because we're constantly expanding and innovating, we're eagerly seeking talented and motivated individuals to join our team. We value independent thinking, creative problem-solving, family and work-life balance, and a rewarding work culture. Does this sound like a fit for you? If so, check out the jobs below.
Company Culture
- We rely on data
- We solve for the customer
- We're transparent
- We give you the autonomy to be awesome
- We're picky about our peers
- We value community
Benefits and Perks
Medical, Dental, & Vision
401k
Personal Time Off
Modern Workspace
Family-Friendly
Flexible Work Schedule
Gym Benefit
Free Books
Company Events
Transportation Reimbursement
Living Here
Open Positions
Interested in joining the Palo Alto Software team, but not seeing an open position that's right for you? Submit an application here, and tell us about the ways your skills may help us in our mission to help people succeed in business.
About our company and Eugene, Oregon
We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.
Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.
Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We are currently working remotely for our health and safety. When it's safe, we plan to spend some targeted days in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates. We'll maintain our flexibility of hours and locations to benefit from the best of both worlds. Work is a thing you do, not a place you go, and we understand that 9 to 5 may not be the hours you do your best work. That's ok! Managers at PAS are more focused on achieving objectives than tracking the time and place you work. (Only employees fully vaccinated against COVID-19 are allowed into the office or any company events.)
Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.
We are an equal opportunity employer. We value diversity and inclusion at our company. We encourage any motivated and interested candidates to apply, whatever your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status may be. Please see our diversity and inclusion statement here.
Benefits we provide:
- Flexible, family-friendly work schedule and hybrid remote/in-office work
- Work-based on our mission to help people succeed in business
- Competitive salary
- Health / vision / dental / ortho
- Flexible Spending Account
- Health Reimbursement Account
- Generous paid vacation and holidays
- Paid parental leave, bereavement leave, jury-duty leave
- Paid community volunteer time
- 401(k) with a 4% match
- Relocation reimbursement
- Discounted gym membership
- Fun company events
- A diverse and inclusive environment
- Values-based company culture
- Opportunities to serve on the "LiveWell" Committee, Charitable Fund Committee, and much more
Apply today!
Palo Alto Software is seeking an experienced Email Conversion Copywriter to join our marketing team. Combining your passion for helping people succeed in business and your lead generation, conversion copywriting and email strategy strengths - you’ll help grow our LivePlan audiences, leads, and signups.
About our company and Eugene, Oregon
We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.
Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.
Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We have remote work flexibility and spend some targeted days in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates. Work is a thing you do, not a place you go, and we understand that 9 to 5 may not be the hours you do your best work. That's ok! Managers at PAS are more focused on achieving objectives than tracking the time and place you work.
Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.
We are an equal opportunity employer. We value diversity and inclusion at our company. We encourage any motivated and interested candidates to apply, whatever your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status may be. Please see our diversity and inclusion statement here.
Benefits we provide:
- Flexible, family-friendly work schedule and hybrid remote/in-office work
- Work-based on our mission to help people succeed in business
- Competitive salary
- Health / vision / dental / ortho
- Flexible Spending Account
- Health Reimbursement Account
- Generous paid vacation and holidays
- Paid parental leave, bereavement leave, jury-duty leave
- Paid community volunteer time
- 401(k) with a match
- Relocation reimbursement
- Discounted gym membership
- Fun company events
- A diverse and inclusive environment
- Values-based company culture
- Opportunities to serve on the "LiveWell" committee, Charitable Fund committee, and much more
About our Marketing team
We are a data- and performance-driven digital marketing team of specialists focused on growing top-of-funnel exposure, leads, conversions, and lifetime value to our SaaS (software-as-a-service) product and content properties. To that aim, we leverage a number of best-in-breed inbound marketing, A/B testing, paid advertising, data analysis, and project management platforms. We develop and iterate our marketing initiatives using an agile process and a rolling planning cycle.
The Marketing Team values
- Collaboration – Working together as a united team makes us feel included, involved, and proud of our collective knowledge and expertise.
- Communication and clear expectations – When we are transparent and trust each other, we feel confident that we know what everyone’s thinking and feeling, what our objectives are, and what they are not.
- Character and camaraderie – Working with people we respect, admire, and enjoy being with makes our time together worthwhile.
- Creativity and innovation – Our autonomy to be awesome gives us the freedom to explore and create new and better ways of doing things.
- Coordination and well-managed process – Our carefully designed processes for proposing, planning, and implementing new projects protect the sense of order and organization we’ve developed over time.
- Customer-focus – What matters to our customers will be central to everything we do. By gaining an in-depth understanding of customers, we can better serve their needs and help them succeed in business.
- About this role
This is a full-time, permanent, exempt position reporting to the Acquisition Manager. The range of the starting salary for this position is $60,000-$75,000.
The Email Conversion Copywriter owns, builds, maintains, optimizes, and improves our email programs and campaigns with the goal of strengthening our lead pipeline and converting leads into high-value, engaged customers. This role has a hand in maintaining the future growth, health, and segmentation of our Hubspot CRM database in collaboration with the Sales Operations Manager. This means ensuring that contact information, marketing elements, and email workflows are organized and functional. Because of this duty, the Email Conversion Copywriter role is heavily collaborative and requires partnering with various internal stakeholders to ensure their goals can be achieved using Hubspot’s marketing tools and data.
What success looks like
- Increased revenue generated from leads for a variety of content types and mediums (downloads, emails, etc.)
- Migrate customers through their purchase funnels, and engage our customers to increase conversions
- Increase reactivation of LivePlan customers
- Continual development of middle-of-funnel creative and rich media assets based on search and conversion opportunities
- An organized Hubspot CRM environment that works efficiently for the whole team. Aim to keep the database as lean as possible to ensure costs remain stable.
Essential Functions:
Lead generation and conversion
- Primary Hubspot marketing owner who understands the value of a lead (by source) and is familiar with scoring and qualifying leads
- Understands how the prospect’s needs can be met as they move through our key funnels and supports these various needs with resources, ultimately focused on moving leads through the funnel to conversion and beyond
- Owns the creation of lead-gen landing pages that speak to the customers' mindset
- Owns the creation and management of lead forms that capture necessary, valuable information and ensure that information cleanly translates into Hubspot
- Owns packaging resources and assets to support leads at various stages of their buyer's journey
- Manage and measure lead capture monitoring success through submission rate, views, and pipeline activity
- Ensure growth strategies and lead tactics are GDPR and CAN-SPAM compliant
Email marketing
- Own end-to-end production of email campaigns, including audience segmentation, mapping, workflow builds, A/B testing, QA, and reporting
- Perform day-to-day marketing activities including, but not limited to, email campaign set-up, landing page coordination, email design and device rendering, scheduling, testing, deployment of emails, email database management activities
- Tracking and reviewing all campaign metrics (open rates, deliverability, CTR, CVR, ECR etc.) on a daily, weekly, monthly and ad hoc basis to identify opportunities for optimization, and help build dashboards and presentations for marketing leadership
- Ensure all communications are aligned with the business brand and messaging
- Support the LivePlan services teams with sales emails post lead opt-in
- Create and optimize rich media assets to increase engagement at the top of the funnel (blogs) and mid-funnel (download pages).
- Liaison with visual designer and web development team
Database and email systems management
- Management of:
- Hubspot database,
- Contact keep/purge lists,
- Contact properties
- Campaigns and UTMs
- Workflow health as website features update
- Building marketing automation workflows
- Creating and maintaining forms and landing pages
Analysis & optimization
Crucial to the success of your role, you’ll create lead-conversion dashboards of various types to better understand which facets of your campaigns are best and worst-performing, and where additional work is needed
Additionally, this role will need a deep understanding of current customer data and customer lifecycles, and use this data to identify core insights to drive effective audience segmentation, targeting, and effective communications
What you bring to the job
- Strong writer (both in conversation and conversion)
- Strong love of funnels
- Hubspot expertise
- Confidence to support your ideas and strategies and adaptability to pivot when they aren’t working
- Effective organization and prioritization skills to structure your workflow when working with multiple siloed projects across different teams and brands
- Strong analytical skills to process bulk information and identify significant trends
- Strong communication skills to translate data into actionable next steps for large projects
Required education and experience
- 4-year Bachelor’s Degree or equivalent experience
- 3+ years of experience creating and leveraging marketing content (including email)
- 2+ years of managing long-term marketing campaigns and strategies
- 1+ year experience managing marketing and lead database with an enterprise-level CRM, ideally Hubspot (having achieved various Hubspot certifications)
- Experience writing and proofreading copy for large marketing campaigns
- Diverse experience with WordPress or other mainstream webpage builders
- Bonus: familiarity with HTML, branding best practices, and mobile-first design concepts
Apply today!
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Palo Alto Software in Eugene, OR is seeking a brilliant Video Content Creator
Summary
Are you a creative and talented video producer who has a passion for entrepreneurship, marketing, and storytelling? If so, read more about an opportunity with the Palo Alto Software marketing team to put your creative skills to work in the form of video content production. We’re looking to ramp up our video strategy and have a wealth of educational content, in-house talent, and an industry-leading SaaS product for you to work with. This opportunity is especially exciting as it crosses into all areas of the company (pre-sales, product engagement as well as customer support). We are looking for support either as a contractor, a part-time position, or with the right fit, a full-time role on the team. Please submit an application so our hiring manager may contact you to discuss it.
Essential Job Functions
- Collaborate with cross-functional teams to create video content from concept to completion for marketing channels, social media, events, and website
- Project management: do the appropriate pre-production research and planning for each project, organize tasks, maintain filming schedules, oversee studio setup/equipment, direct video shoots, and oversee video editing
- Prepare video concept treatments, scripts, and storyboards
- Write, record, and edit media (audio/voice)
- Collaborate with our in-house graphic designer and social brand manager to develop a cohesive visual style and identify necessary assets to streamline production
- Support brand standards, maintain an organized post-production process, review monthly video engagement results and provide video concepts/ideas and programs
- Review, analyze and present video analytics to the broader team. Iterate and evolve strategy based on learnings
- Stay current with new editing techniques, technology, trends, and best practices
- Ability to work independently driving projects to completion, while collaborating with the larger marketing team and cross-team stakeholders
Qualifications
- 2+ years of experience with video editing
- Experience with camera operation, lighting gear, image/video editing, and sound production software
- Expert storytelling through video content
- Independent and detail-oriented with a creative focus
- Bachelor’s degree in film, video, media, or equivalent experience
- Exceptional attention to detail, story construction, and visual communication
- Creative thinking, writing, and recording
- Expert level Final Cut Pro, Adobe Creative Cloud: After Effects, Photoshop, animation, motion graphics, or similar
- Understanding of social media platforms including Facebook, Twitter, TikTok, YouTube, and LinkedIn; ability to modify videos to appeal to audiences on these various platforms
- Working knowledge of Vidyard, Wistia, YouTube Analytics, or similar
- Experience building out or improving YouTube channels a plus
- Livestream setup and execution experience a plus
- Please be prepared to submit a demo reel or video sample
Apply today!
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Palo Alto Software is looking for a talented Senior Software Engineer to join our LivePlan app engineering team. This position is open to Oregon residents only.
About our company and Eugene, Oregon
We’re a friendly team of 70 diverse, world-class experts. Each team member demonstrates our company values while adding positive contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.
Please visit liveplan.com to learn how our business planning and tracking products and training help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community, which makes our work matter.
Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We have a hybrid work environment with outcome-based schedules, meaning we work remotely but spend some time together in person, and we track outcomes, not hours. Work is a thing you do, not a place you go. 9 to 5, M-F may not be how do your best work. That's ok!
Our location in Eugene supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.
We are an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please see our diversity and inclusion statement here.
Benefits we provide:
- Competitive salary
- Health (general and mental healthcare), vision, dental, ortho for you and your family
- Flexible Spending Account
- Health Reimbursement Account
- Generous paid time off and holidays
- Paid community volunteer time
- 401(k) with a match
- Relocation reimbursement
- Hybrid workplace and outcome-based schedules
- Discounted gym membership or wellness program reimbursements
- Fun company events
- A diverse and inclusive environment
- Values-based company culture
- Opportunities to serve on the "LiveWell" committee, Charitable Fund committee, and much more
About Our Product Team
Small, full-stack squads comprised of engineers and QA analysts work alongside our product manager, UX designer, and user researchers to understand the needs of our customers and collaborate closely through the entire value pipeline—from concept to development to delivery. As we engage the continuous discovery+delivery model, we deliver high-impact solutions to our customers on a regular cadence. Each member of the team is empowered to engage the big picture, bring their ideas to bear on tough problems, and experience the satisfaction of having a palpable impact on the outcomes of the team.
We currently develop our web app using React, TypeScript, Java, Dropwizard, Redis, Postgres, Docker, AWS cloud hosting, and other contemporary technologies. Experience in or desire and ability to learn this technology is valued.
About this role:
This is a full-time, permanent, exempt position reporting to the Director of Engineering.
What Success Looks Like:
- Challenging yourself and your team to meet Palo Alto Software’s core value of excellence—the target is world-class products and world-class teams.
- Internalizing our 3-5 year product vision (what we’re building and why) and our 3-5 year technical vision (how we’re going to execute on and support the product vision).
- Identifying and taking ownership of hard problems, collaborating with the team to discover and validate solutions, and relentlessly executing until the problem is solved.
- Asking for help early and often, and embracing that things rarely go exactly as planned. Preventing small issues from becoming big problems by leaning on the team in support of your efforts.
- Regularly attending LivePlan training, LivePlan bootcamps, and customer calls in order to achieve and maintain an understanding of the LivePlan business planning method our software is built for, as well as maintaining an understanding of who our users are and the problems they need us to help them solve.
- Forming opinions on how effectively the LivePlan app and architecture currently embodies the LivePlan method, thinking about how it could be better, and sharing those opinions and ideas with the team.
- Working to contribute to a safe environment for the team. Bringing your whole self to work, and consistently showing up with kindness. Candidly sharing your thoughts, opinions, and needs.
- Consistently investing time and energy into your professional relationships with teammates so that you can do your best work and take risks together.
- Setting daily and weekly intentions for your work output, reviewing results and making improvements.
Engineers at PAS:
- Collaborate daily and communicate proactively with your squadmates, manager, product manager, and our customers to ensure that the work you’re doing creates value
- Squash bugs
- Plan, build, and maintain features
- Write up tickets and documentation in the course of your daily work - Jira experience a plus
- Participate in team discussions on how we can improve our processes
- Engage in ongoing learning activities to expand knowledge of the product, financial management, language and library features, tools, current trends, and best practices
- Other possible duties:
- Onboard new developers, mentor junior developers, mentor interns, and cross-train team members from other areas of specialty
- Collaborate with stakeholders from other departments to implement tools for customer engagement and usage tracking
What you bring to the job:
- High level of craftsmanship around producing a well-modularized, understandable, and performant codebase
- Curiosity and reflectiveness above all else
- Grit. Once you have identified and engaged a problem, you do not give up easily. You navigate and push through obstacles, and consistently drive to a solution.
- A commitment to continuous improvement
- Top-notch creative problem-solving skills
- Proven ability to embrace and learn new technologies, techniques, and processes
- Excellent interpersonal skills, an appreciation for levity, and an easy ability to collaborate with other developers, UX designers, QA analysts, and more
Education, experience, & skills required:
- 4+ years experience developing customer-facing web apps in a professional environment
- Awareness of the fundamentals of web application security
Education, experience & skills preferred:
Proficiency in one or more of the technologies in our stack:
- React
- TypeScript/JavaScript
- CSS
- Java
- Dropwizard
- PostgresQL
- Redis
- Elasticsearch
- AWS
Apply today!
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Palo Alto Software is looking for an experienced Customer Advocate to join our growing team of caring, intelligent people helping small business owners succeed with our software products and resources.
About our company and Eugene, Oregon
We’re a friendly team of nearly 70 diverse, world-class experts. Each team member demonstrates our company values while adding their own contributions to our culture. Please review all the information on our culture at this link before applying to find out if it's a place where you can thrive.
Please visit liveplan.com to learn how our products help achieve our mission to help people succeed in business. We believe that when we help one small business owner grow their business, we’re helping an entire community.
Our agile and innovative team of independent thinkers and creative problem-solvers enjoy work-life integration and full, interesting lives. We believe in candor with kindness and work that matters. We have remote work flexibility and spend at least a couple of days per week in the office together for brainstorming, collaborating across teams, and developing good working relationships with our teammates.
Our location in Eugene, OR supports access to interesting and challenging work in a growing tech scene in the beautiful Pacific Northwest. Eugene’s commute times and our drinking water from the McKenzie River Watershed are some of the best in the nation, and homes are more affordable than you’d find in Portland, Seattle, or the Bay Area.
Benefits we provide:
- Competitive salary
- Health / vision / dental / ortho
- Flexible Spending Account
- Health Reimbursement Account
- Generous paid vacation and holidays
- Paid community volunteer time
- 401(k) with a match
- Relocation reimbursement
- Flexible work schedule
- Discounted gym membership
- Fun company events
- A diverse and inclusive environment
- Values-based company culture
- Well-stocked break rooms
- Opportunities to serve on "LiveWell" committee, Charitable Fund committee, and much more
About our Customer Advocacy team
We're more than a customer service team. We handle pre-sale questions, technical support and gather valuable feedback that informs the development of our products. We consistently maintain a customer satisfaction rating above 97%. Helping customers navigate our products gets them quickly back to work realizing their vision and making their entrepreneurial dreams happen. When our customers hit a hurdle, we are the difference between them walking away frustrated or rising above, being informed about the solutions that are right for them. Support is provided primarily by live chat and email and some phones.
The Customer Advocacy Team values:
Community and Camaraderie
- Being supportive of our teammates leads to good support for our customers
- We feel safe and trust each other to be open, honest and share knowledge
Autonomy and Individuality
- Empowerment to do the right thing provides fair, fast solutions
- Freedom to be unique and creative promotes innovation and job ownership
Empathy and Compassion
- By listening, sensing, and caring we help customers and each other feel open to receiving and accepting information, results, and change
About this role:
This is a full-time, non-exempt position reporting to the Customer Advocacy Supervisor. The position starts at $18/hr.
Customer Advocates are responsible for:
- Customer service via telephone, chat, and email
- Troubleshooting technical problems across browsers, internet connections, hardware, or software
- Becoming experts in our products, services, and subject matters of business planning and tracking and business email management for teams
- Being an empathetic and friendly voice of our company
- Collaborating well to provide the best solutions to customer challenges
- Multi-tasking in a fast-paced, technical environment
- Demonstrating good judgment, problem-solving and proactive support
- Maintaining a thorough understanding of the software features, including new developments
Education, experience, & skills desired:
- Some customer/phone/chat support experience
- Experience with and good demonstrated knowledge of financial concepts and terminology
- Familiarity with the challenges of entrepreneurship or small business management is a plus
- Experience with all web browsers and operating systems
- Experience with customer support ticketing systems
- Customer-focus and emotional intelligence
- Sophisticated written and verbal communication skills
- Calm under pressure and a positive attitude
- Alignment with our company and Customer Advocacy team values
Apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.