Palo Alto Software Logo

Support

Our expert customer advocacy team is headquartered in Eugene, Oregon. If you have questions about how to use our software or need technical support, reach them by email, live chat, or phone between 8 a.m. and 5 p.m. Pacific Time. They're standing by, ready to be genuinely helpful. We take pride in our team's skill and professionalism.

We don't support retired software due to changes in operating systems and technologies, but you are welcome to use retired products for as long as you are able.

Not a customer but want to connect with us? Check out our Contact Us page.

Customer advocacy headshots

We're here to help!

Our expert Customer Advocacy team is standing by and ready to serve. Start a live chat or call 1-888-498-6136.

Customer advocacy headshots

Customer Satisfaction

We ask our customers to rate their experience after every interaction with our Advocacy team, and we're constantly striving to improve.